Your privacy is very important to us. This Privacy Policy (“Policy”) explains how we collect, use, and safeguard your personal information (“Personal Information”) when you use the dekhonow.com website (“Website”), the “dekhonow.com” mobile application (“Mobile Application”), and any related services (together referred to as “Services”). It also outlines the options available to you regarding how we use your data and how you can review or update it. This Policy forms a legally binding agreement between you (“User”, “you”, “your”) and the Website/Mobile Application operator (“Operator”, “we”, “our”, “us”). If you are acting on behalf of a company or other entity, you confirm that you are authorized to enter into this agreement. In that case, the terms “you” or “your” will apply to that entity. If you are not authorized, or if you disagree with these terms, you must not use the Services. By accessing or using our Services, you agree that you have read and understood this Policy. Please note, this Policy does not apply to organizations or individuals outside of our control.

Information We Collect

You can browse the Services without telling us who you are. However, certain features may require you to provide some Personal Information such as your name or email address. We store information you provide directly, for example when creating an account or filling out forms. Depending on the situation, this may include: - Account details (e.g., username, unique ID, password) - Contact details (e.g., email, phone number) Providing this information is optional, but some features may not be available without it. If you are unsure which details are necessary, please reach out to us.

When you make purchases, we may collect payment information (such as credit card details). We do not keep this information ourselves. All payments are securely processed by Razorpay, subject to their privacy terms.

Children’s Privacy

We do not knowingly collect data from anyone under 18. If you are under 18, please do not provide any Personal Information through our Services. If we learn that we have collected such information from a child, we will remove it promptly. Parents and guardians are encouraged to guide their children’s online activity and ensure they do not share information without permission.

How We Use Your Information

Depending on the context, we may act as both a data controller and a data processor. We are the data controller when we decide why and how to process your Personal Information (e.g., to allow account access). When you provide data through the Services, you are the controller, and we process it based on your instructions. We use the information we collect for purposes such as: - Managing accounts - Sending service updates - Answering inquiries and providing support - Gathering feedback - Enhancing user experience - Protecting against fraud or abuse - Meeting legal obligations - Operating and improving our Services The legal basis for processing includes consent, contractual obligations, compliance with laws, public interest, or legitimate interests pursued by us or third parties. If required by law, you may have the right to object to processing or withdraw consent.

Policy Updates

We may revise this Privacy Policy periodically. Any updates will be posted on this page, and changes take effect immediately once published.

Your Control Over Information

You may delete some of your Personal Information at any time via your account settings or by contacting us. Even after deletion, we may retain a copy for as long as needed to meet legal or partner obligations.

Sharing of Information

To provide our Services, we may share your Personal Information with trusted affiliates and service providers (“Service Providers”). These Service Providers are only allowed to use your data to perform tasks on our behalf and are bound by confidentiality obligations. We do not sell or share personally identifiable data with unrelated third parties.

Data Retention

We keep your Personal Information as long as your account is active or as required by law. We may use anonymized or aggregated data for analytics, but not in a way that identifies you. Once retention is no longer necessary, your data will be deleted.

Security Measures

We use reasonable administrative, technical, and physical safeguards to protect your data. However, please be aware that no transmission over the Internet is completely secure. While we work hard to protect your information, you acknowledge that (i) some risks are beyond our control, (ii) the integrity of data exchanges cannot be fully guaranteed, and (iii) third parties may still intercept information despite our efforts. The security of your information also depends on the precautions you take with your device and login credentials.